Privacy Policy
This policy explains how The Kingdom handles personal information when you use our website, customer account and ordering services.
1. Information we collect
Depending on how you use the website, we may collect:
- Full name, phone number and email address.
- Date of birth when you create a customer account.
- Account and email-verification information.
- Order details, table/order type, order history and related payment or credit status.
- Customer support messages and records connected with your account or orders.
- Technical information needed to operate the website, such as browser/device information and standard server logs.
2. Why we use it
- To create and secure customer accounts.
- To process, manage and support food orders.
- To keep customer order, payment and ledger records where applicable.
- To remember your cart and sign-in state on your device.
- To respond to enquiries and provide customer service.
- To identify upcoming birthdays and support birthday-related customer communication. A staff member may choose to contact you with a birthday greeting.
- To prevent misuse, troubleshoot problems and maintain the security of our services.
We do not sell your personal information.
3. Services that process information
We use service providers to operate the website. These may include Google Firebase services for website hosting, authentication, email verification and database storage, and Google Fonts for website typography. These providers process information according to their own terms and privacy practices.
When you choose external links such as WhatsApp, Instagram, Facebook or Google Maps, the destination service may process information under its own privacy policy.
4. Date of birth and birthday messages
Your date of birth is requested during account creation so The Kingdom can identify upcoming birthdays and prepare customer birthday greetings. It is not intended to be displayed publicly. Staff access should be limited to legitimate customer-service purposes.
5. How long we keep information
We keep personal information only for as long as reasonably needed to operate your account, manage orders, maintain necessary business records, resolve disputes, protect the service or meet legal obligations. Retention may differ depending on the type of record.
6. Your choices and requests
You may contact us to request correction of inaccurate customer information, ask questions about how your information is used, or request deletion of information where deletion is possible. Some order, accounting or legal records may need to be retained.
If you no longer want birthday-related communication, contact us and ask us not to use your date of birth for that purpose.
7. Children
If a customer is under 18, the account and services should be used with the consent or assistance of a parent or lawful guardian where required.
8. Security
We use reasonable technical and organisational measures intended to protect customer information. No online system can guarantee absolute security, so customers should keep their passwords private and notify us if they believe their account has been misused.
9. Contact
10. Changes to this policy
We may update this policy when our website, services or legal requirements change. The latest version will be published on this page with an updated date.
This page is a practical website policy draft and should be reviewed for your business's legal and operational requirements before final launch.